Shipping policy


Orders ship from Vancouver, Canada via Canada Post. If you are located outside of Canada, Canada Post will pass off your package to your countries local courier.

Orders over $99 qualify for Free Shipping to Canada and the USA*

International orders over $199 qualify for Free Shipping*

*Free Shipping will be applied at checkout - orders with Free Shipping selected will be shipped via our standard Expedited Shipping service which takes about 2 to 8 business days within Canada and 1-2 weeks to the USA.

If you need your order sooner and for all other shipping options, rates are automatically calculated at checkout based on the address provided and the weight of the order.

    Please look at our sizing chart when ordering and measure your dog to ensure the most comfy fit. If you do need to exchange for a different size, we are happy to help you out. You will need to send the item back to us and we will ship out the replacement size once received. Please email us at and we will provide the return address. You are responsible for covering the cost of postage to send the item back to us. Our exchange policy is 14 days from the day you received your order.

    Some of our items are limited editions and we may not have the proper size left in stock. If this happens, we encourage you to pick another item that will fit or ask us for store credit.

      If you are not satisfied with your purchase, we will issue a full refund upon return of the product, within 30 days. You are responsible for covering the cost of postage to send the item back to us. Item(s) must be unworn, unwashed, hair free and in re-sellable condition. For returns, please email us at

      If you are located in Canada, we have a return portal to make returns and exchanges easier. Head to and follow the prompts. Free shipping labels are provided for exchanges and return credit only, and only within Canada.

      Sale items cannot be refunded.